1legkick.com Shopping FAQs

1. How do I make a payment?

To pay for your order on 1legkick, follow the steps below:
 1) Select the order and click the "Pay Now" button
 2) Choose your preferred payment method on the checkout page

1legkick supports Visa, MasterCard, Paypal, and FPX transfer via banks.
 To learn more about payment methods on 1legkick, please refer to 1legkick Payment Options.


2. Why I fail to pay my order on 1legkick?

If you fail to pay, please check it is not due to the following situations:
 1) Card security code failed
 2) Insufficient fund
 3) Verification failed
 4) Exceed the product purchasing limitation: sometimes the seller control the product purchasing quantity per order,
 please check your purchasing quantity does not exceed.

If still not works, please contact us on live chat or send emails to cs@1legkick.com with screen-shots when your payment fail.


3. How do I change my delivery address?

Please contact our customer support as soon as you realize you need to change the delivery address (we cannot change the address if shipped).
  


4. How do I cancel an order?

Please contact our customer support as soon as you realize you need to cancel (we cannot cancel once shipped). Contact us on live chat or send emails to cs@1legkick.com.

1) If the order payment status is “Pending”, you can contact us to help you to change it to “Cancelled”.
 2) If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
 3) If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the returned item(s).

* Please note that “1legkick.com does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.


5. Why is my order still in the processing stage several days after payment completion?

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock.

And it is valid for seller to ship orders within 3 days. If you still have concerns about your order, please contact us on Live Chat or email to cs@1legkick.com.


6. I can't track my order using the tracking number provided. What can I do?

If you can't track your order using the tracking number provided:
 1) Please contact our customer support to confirm whether the supplier have provided with the correct tracking number.
 2) Please contact the shipping company to confirm if the order was dispatched.

Sometimes shipping companies take 1-2 days to update new delivery information on their website.


7. The item does not work properly.

Usually the products could be replaced or returned within 15 days since buyer received the parcel.
 If the received product does not work properly, please send pictures or video to cs@1legkick.com for confirmation.
 During that period, we could replace or refund with no excuse.


8. Item is not as described.

Usually the products could be replaced or returned within 15 days since buyer received the parcel.

1) Please contact us by telling the order number and the details you received.
 2) You can choose to keep the item at a discounted price or request a replacement after reject it.

we will either refund you or dispatch an alternative item (if applicable and available), decide whether you need to return the wrong product or not, and bear the resend shipping fee once when we receive the returned one.


9. What is 1legkick’s satisfaction guarantee?

Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!
 All items are covered by a 15 days free defective replacement warranty.


10. What currency is the price in?

Price listed on our website are in MYR currencies.


11. Is shipping really free? Which countries does 1legkick ship to?

1legkick provide free shipping for specific covered areas. Do look into our shipping policy.

1legkick only open to Malaysia market as of now. We will soon open our market to overseas.

Stay Tune! Do follow us at our Facebook page for latest announcement.


12. When will I receive my order?

Your order goes through several steps before reaching your door.  Here are those steps:

Step 1            Confirm payment            0-1 business days
 Step 2            Process order                  1-2 business days
 Step 3            Shipping                         2-3 business days
 Total                                                      5-7 business days

All times listed are estimates and are not guaranteed.  
 Exact time varies with exact destination. Holiday season orders can experience 1-2 week delays.


13. What is the returns procedure?

1) If the product is defective or incorrect it may be returned within 15 days from delivery. We are responsible for the replacement or refund. 

2) Before returning the product, please promptly provide us with proof as below:
     ▪ Photos of original package including front, back, and sides
     ▪ Photos or video of the defective/incorrect item(s)
     ▪ Photos, video or screenshot showing the malfunction of the item(s)

3) After returning product, please promptly provide us with proof as below:
     ▪ Photos of the front and back of the return packaging envelope or box
     ▪ Return shipping receipt (including tracking number)

4) If return is necessary, returned shipping cost will be issued to you and the seller bear the re-sending shipping fee.

Notice: the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer will be responsible for the shipping fees to return the items, and seller bear the shipping fee of the replaced one.

After returned item received, we will arrange re-sending within 2 work days, or refund will be finished within 7 days after product received.

5) All customers should contact 1legkick customer support before returning any item(s)/product(s).


14. How to trace my package status information?

EasyTrack support the most member countries and territories of Couriers Worldwide.
 Click Here To Track Your Parcel